At Hello Technologies, transparency and trust are at the core of our client relationships. These Payment Terms outline our billing and payment policies to ensure a clear understanding between Hello Technologies and our clients regarding all financial transactions and project agreements.

1. Project Confirmation

All projects or services are confirmed only upon receipt of a formal written confirmation (via email or signed quotation) from the client. This confirmation must clearly specify:

• The scope of work
• The project deliverables
• The timeline and milestones
• The mutually agreed-upon cost

2. Advance Payment Policy

To initiate work on any project, an advance payment is required based on the scope and project value:

• For projects below ₹50,000 – 100% advance.
• For projects above ₹50,000 – 50% advance and the remaining in milestone stages or before deployment.

The work will only begin after the advance payment is received in our bank account or confirmed digitally.

3. Payment Schedule

All projects will follow a milestone-based payment schedule unless otherwise agreed upon. The schedule will be included in the proposal or quotation and may follow a pattern such as:

• 50% Advance (Project Kickoff)
• 30% Upon Completion of Design & Approval
• 20% Before Final Delivery or Go-Live

For retainer or monthly service packages, payment is expected on or before the 5th of every month.

4. Mode of Payment

Payments can be made via:

• Bank Transfer (NEFT/RTGS/IMPS)
• UPI (on request)
• Cheque (subject to clearance)
• Any other method as mutually agreed

Bank details and UPI ID will be shared in the invoice or payment request.

5. Delayed Payments

In the event of delayed payments:

• A late fee of 2% per week may be applied to the outstanding balance.
• Work may be paused or withheld until pending dues are cleared.
• Continuous non-payment may lead to termination of the project/service and legal action if necessary.

6. Taxes & Invoicing

All invoices raised by Hello Technologies will include applicable GST (Goods & Services Tax) as per Indian tax laws. Clients are required to pay the full invoiced amount including taxes unless they hold a valid exemption certificate.

7. Refund Policy

Payments made to Hello Technologies are non-refundable, unless:

• The service was not initiated due to unforeseen internal reasons.
• A refund clause is specifically included in a signed agreement.

Refunds will not be provided for dissatisfaction due to personal preferences once the service has been started or delivered as per the agreed scope.

8. Project Suspension or Termination

If the client fails to make payments as per the agreed schedule:

• Hello Technologies reserves the right to pause the work until payments are up to date.
• In the case of termination, any completed or partially completed work will be billed, and payment is expected within 7 days.

9. Support & AMC Payments

Support, Maintenance, and Annual Maintenance Contract (AMC) services must be paid in full in advance as per the agreed contract duration. Failure to renew AMC on time may result in discontinuation of support.

10. Contact for Billing & Accounts

For any questions or clarification related to billing, payments, or invoices, please contact:

Hello Technologies

• Email : info@hellowtec.com
• Phone : +91 88075 15122 / +91 99949 92264
• Website : www.hellowtec.com
• Address : 2nd Floor, Raja Rani Complex, No.1 Anna Main Street, Opposite to Guru Theatre, By Pass Road, Madurai - 625 016. Landmark - Upstairs to Pechiamman Sweets